Who this is for
This is for owners of small businesses in Westchester County and New York City who still handle the back office themselves. That means:
- copying leads from one tool to another
- re-typing appointments
- looking up a contact before every follow-up
- writing the same reply for the fifth time this week
None of these tasks is hard. Together they keep following you after the workday should be over.
What we automate, and how
We automate the handoffs between your tools. We don't replace the tools. Every workflow is built the same way: the system does the preparation, and a person makes the decisions.
- Preparation is separate from action. An automated step can draft an email, find a contact or flag a new booking. Preparing something is not sending it.
- Approval covers one specific action. When you approve a message, you are approving that exact message. If the content changes, it needs a fresh review.
- Results are recorded separately. A send or a failure gets its own receipt. If something was scheduled, that doesn't prove it was delivered, and we don't treat it that way.
- Connections are checked, not assumed. We confirm what your booking system, inbox and channels actually support before agreeing a workflow. Naming a tool doesn't prove it's compatible.
The workflows and guides below
- Automation for cleaning companies: bookings, securing each job, crew assignment and follow-up, with the owner approving every job.
- Back Office OS in Slack: start with the one task that keeps stealing your attention, and work it from Slack.
- Email drafts: repetitive replies drafted in Slack. You review, edit and approve before anything goes out.
- Contact recall: find a customer's stored details in Slack before you write to them, without inventing what isn't there.
- Appointment reminders: reminders tied to the confirmed booking. Changes and cancellations are checked before anything sends.
- Booking alerts: a new booking reaches the person who handles it, in the right Slack channel.
- Human approval: decide which actions wait for a person, and who that person is.
- Cleaning business automation guide: the five areas a cleaning company can automate, and the step the owner should always keep.
- AI questions owners ask: straight answers on cost, risk, setup and when a human should stay involved.
What we don't do
- We don't replace your tools by default. We start with the setup you have, and any change is scoped with you.
- We don't promise that every tool connects. We check your provider, channels and permissions first, and tell you plainly what works.
- We don't let automation make your judgment calls. Changing a price, promising a deadline, choosing between two similar contacts, or handling an unusual request stays with a person.
- We don't text your customers without their consent. Email and text are separate choices, and texting needs the customer's opt-in.
- We don't promise results or timelines. We set it up, test it with you, and the next step is your call.
How it starts
- Free 30-minute review. Bring one repetitive task. We walk through how it works today and whether it's worth automating.
- A written scope, if it's a fit. Connections, permissions and who approves what are agreed before anything is built.
- We build it, test it with you, then go live. Nothing goes live until you've seen it and approved it.
Stop being the connection between your tools.
Book a free 30-minute review. Bring one repetitive task and leave knowing whether it's worth automating first.
Book a free 30-minute review →Questions owners ask about back-office automation
Why does Back Office OS run in Slack?
Because your team is already in Slack. New leads, bookings and approval requests land in one place, so the person who acts on them doesn't have to check five tools. Customers never need Slack. It's where your team works, not where your customers do.
What happens when an automated step fails?
The failure is recorded on its own. It isn't treated as a send. RNA's email workflow keeps the approval and the provider's receipt or failure as separate records. Before launch, we replay test events to check how duplicates are handled and what happens when a provider can't be reached.
Can automation send something to a customer without me seeing it?
Only if you decide that type of message doesn't need review. We agree which actions need approval and who can give it. A draft that has expired or was never approved does not become permission to send.
Do you only work with cleaning companies?
No. Cleaning companies are the first industry with their own page. Back Office OS is for small businesses in Westchester County and New York City generally. What matters is whether your repetitive work runs through tools we can connect.
What should I bring to the first review?
One task, with anything personal removed: a reply you write over and over, a contact you keep looking up, or a booking that has to reach the right person. Also tell us where that information lives today. That's enough to judge whether the task is worth automating.